Lyro

Paid

Open Source

Customer Service

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Tidio's AI agent - trained like a human, deeply integrated with your helpdesk

https://www.getlyro.ai/

Published 2026/05/12

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Agent Details

Lyro is an AI Customer Experience Agent built by Tidio. Unlike generic chatbots, Lyro can be trained, coached, and integrated deeply with your helpdesk — Salesforce, Intercom, Zendesk, Gorgias, or Tidio — to handle support end-to-end. It automates refunds, order updates, troubleshooting, lead qualification, and upsells in 45+ languages, with full control over tone, policies, and escalation. Customers see up to 70% increase in self-service resolution. Free tier available; SOC 2 Type 2 and GDPR compliant.

Key Features

Automates customer support inquiries
Reduces help desk workload
Maintains customer trust with reliable AI
Integrates with existing help desk systems
Designed for liability and trustworthiness

Use Cases

Handling common customer FAQ queries automatically
Reducing ticket volume for human support teams
Providing 24/7 basic customer support
Ensuring consistent response quality across all channels
Scaling support operations during peak periods

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